poppins

TERMS & CONDITIONS

Last updated Sept 7, 2024.

AGREEMENT TO OUR LEGAL TERMS

We are Melodies Business Solutions, doing business as Melodies Business Solutions ("Company," "we," "us," "our"),

a company registered in Florida, United States at 1025 E. Hallandale Blvd Unit 15-911, Hallandale, Florida, 33009.

We operate the website

(the "Site"), the mobile application LeadConnector (the "App"),as well as any other related products and services that refer or

link to these legal terms (the "Legal Terms") (collectively, the "Services").

You can contact us by phone Toll Free at 1 (866) 986-4627

or by visiting our support page at

https://melodiesbusinesssolutions.com/support

Melodies Business Solutions is a business education and training company. We do not sell a business opportunity, “get rich quick” program, or money-making system.

We believe, with education, individuals can be better prepared to make investment decisions, but we do not guarantee success in our training.

We do not make earnings claims, efforts claims, or claims that our training will make you any money.

All material is intellectual property and protected by copyright. Any duplication, reproduction, or distribution is strictly prohibited.

Investing of any kind carries risk and it is possible to lose some or all of your money. The training provided is general in nature, and some strategies may not be

appropriate for all individuals or all situations. We make no representation regarding the likelihood or probability that any actual or hypothetical investment will

achieve a particular outcome or perform in any predictable manner.

Statements and depictions are the opinions, findings, or experiences of individuals who generally have purchased education and training.

Results vary, are not typical, and rely on individual effort, time, and skill, as well as unknown conditions and other factors. We do not measure earnings or financial performance.

Instead, we track completed transactions and satisfaction of services by voluntary surveys. You should not, however, equate reported sales transactions with financially successful transactions. Further, many customers do not continue with the program, do not apply what they learn, or do attempt to apply what they learn but

nonetheless have difficulty in making sales successful for them.

Melodies Business Solutions may link to content or refer to content and/or services created by or provided by third parties that are not affiliated with Melodies Business Solutions.

Melodies Business Solutions is not responsible for such content and does not endorse or approve it.

Melodies Business Solutions may provide services by or refer you to third-party businesses.

Some of these businesses have common interests and ownership with Melodies Business Solutions.

This site is not a part of the YouTube, Bing, Google, or Facebook website; Google Inc., Microsoft INC, or Meta Inc. Additionally,

This site is NOT endorsed by YouTube, Google, Bing, or Facebook in any way.

FACEBOOK is a trademark of FACEBOOK, Inc. YOUTUBE is a trademark of GOOGLE Inc. BING is a trademark of MICROSOFT Inc.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"),

and Melodies Business Solutions, concerning your access to and use of the Services. You agree that by accessing the Services,

you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING

THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time

are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or

modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated"

date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility

to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have

been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services

after the date such revised Legal Terms are posted.

The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to

use or register for the Services.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any

jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any

registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from

other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to

the extent local laws are applicable.

The Services are not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA),

Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws,

you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We are the owner or the licensee of all intellectual property rights in our Services, including all source code,

databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services

(collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").

Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property

rights and unfair competition laws) and treaties in the United States and around the world.

The Content and Marks are provided in or through the Services "AS IS" for your personal, non-commercial use

or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the "PROHIBITED ACTIVITIES" section below, we grant you

a non-exclusive, non-transferable, revocable license to:

access the Services;

and download or print a copy of any portion of the Content to which you have properly gained access.

solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks

may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated,

transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever,

without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms,

please submit your request on our page

www.melodiesbusinesssolutions.com/support

If we ever grant you permission to post,

reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content,

or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and

your right to use our Services will terminate immediately.

Your submissions and contributions

Please review this section and the "PROHIBITED ACTIVITIES" section carefully prior to using our Services to understand the

(a) rights you give us and

(b) obligations you have when you post or upload any content through the Services.

Submissions:

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services ("Submissions"),

you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission

and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise,

without acknowledgment or compensation to you.

Contributions:

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services,

including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions,

personal information, or other material ("Contributions"). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites.

When you post Contributions, you grant us a license (including use of your name, trademarks, and logos): By posting any Contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your Contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your Contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels.

This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload:

By sending us Submissions and/or posting Contributions through any part of the Services or making Contributions

accessible through the Services by linking your account through the Services to any of your social networking accounts, you:

confirm that you have read and agree with our "PROHIBITED ACTIVITIES" and will not post, send, publish, upload, or transmit

through the Services any Submission nor post any Contribution that is illegal, harassing, hateful, harmful, defamatory,

obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate,

deceitful, or misleading;

to the extent permissible by applicable law, waive any and all moral rights to any such

Submission and/or Contribution;

warrant that any such Submission and/or Contributions are original to you or that

you have the necessary rights and licenses to submit such Submissions and/or Contributions and that you have

full authority to grant us the above-mentioned rights in relation to your Submissions and/or Contributions;

and warrant and represent that your Submissions and/or Contributions do not constitute confidential information.

You are solely responsible for your Submissions and/or Contributions and you expressly agree to reimburse us for any

and all losses that we may suffer because of your breach of

(a) this section,

(b) any third party’s intellectual property rights, or

We may remove or edit your Content:

Although we have no obligation to monitor any Contributions, we shall have the right to remove or edit any Contributions

at any time without notice if in our reasonable opinion we consider such Contributions harmful or in breach of these Legal Terms.

If we remove or edit any such Contributions, we may also suspend or disable your account and report you to the authorities.

We respect the intellectual property rights of others. If you believe that any material available on or through the Services

infringes upon any copyright you own or control, please immediately refer to the "COPYRIGHT INFRINGEMENTS" section below.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

(1) all registration information you submit will be true, accurate, current, and complete;

(2) you will maintain the accuracy of such information and promptly update such registration information as necessary;

(3) you have the legal capacity and you agree to comply with these Legal Terms;

(4) you are not a minor in the jurisdiction in which you reside;

(5) you will not access the Services through automated or non-human means, whether through a bot, script or otherwise;

(6) you will not use the Services for any illegal or unauthorized purpose; and

(7) your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or

terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible

for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select

if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:

- Visa- Mastercard- American Express- Discover- Apple Pay- Google Pay- ACH

You agree to provide current, complete, and accurate purchase and account information for all purchases

made via the Services. You further agree to promptly update account and payment information, including email address,

payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

Sales tax will be added to the price of purchases as deemed required by us.

We may change prices at any time.

All payments shall be in US dollars.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees,

and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel quantities

purchased per person, per household, or per order. These restrictions may include orders placed by or under the same

customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right

to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

6. SUBSCRIPTIONS

Billing and Renewal

Your subscription will continue and automatically renew unless canceled. You consent to our charging your payment method

on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order.

The length of your billing cycle will depend on the type of subscription plan you choose when you subscribed to the Services.

Cancellation

We have a 30 Day money back guarantee. Our services however, are non-refundable. You can cancel your subscription

at any time by logging into your account. Your cancellation will take effect at the end of the current paid term.

If you have any questions or are unsatisfied with our Services, please contact us via our page

https://melodiesbusinesssolutions.com/support.

Fee Changes

We may, from time to time, make changes to the subscription fee and will communicate any price

changes to you in accordance with applicable law.

7. SOFTWARE

We may include software for use in connection with our Services. If such software is accompanied by an end user

license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not

accompanied by a EULA, then we grant to you a non-exclusive, revocable, personal, and non-transferable license to use

such software solely in connection with our services and in accordance with these Legal Terms. Any software and any related

documentation is provided "AS IS" without warranty of any kind, either express or implied, including, without limitation,

the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. You accept any and all risk

arising out of use or performance of any software. You may not reproduce or redistribute any software except in

accordance with the EULA or these Legal Terms.

8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available.

The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection,

compilation, database, or directory without written permission from us.

Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or

restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.

Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

Use any information obtained from the Services in order to harass, abuse, or harm another person.

Make improper use of our support services or submit false reports of abuse or misconduct.

Use the Services in a manner inconsistent with any applicable laws or regulations.

Engage in unauthorized framing of or linking to the Services.

Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive

use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted

use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features,

functions, operation, or maintenance of the Services.

Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining,

robots, or similar data gathering and extraction tools.

Delete the copyright or other proprietary rights notice from any Content.

Attempt to impersonate another user or person or use the username of another user.

Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or

transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs,

cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").

Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software

comprising or in any way making up a part of the Services.

Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any

automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services,

or use or launch any unauthorized script or other software.

Use a buying agent or purchasing agent to make purchases on the Services.

Make any unauthorized use of the Services, including collecting usernames and/or email addresses of users by electronic or

other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.

Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating

endeavor or commercial enterprise.

Sell or otherwise transfer your profile.

9. USER GENERATED CONTRIBUTIONS

The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality,

and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content

and materials to us or on the Services, including but not limited to text, writings, video, audio, photographs, graphics, comments,

suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users

of the Services and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and

non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions

do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret,

or moral rights of any third party.

You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use

and to authorize us, the Services, and other users of the Services to use your Contributions in any manner contemplated

by the Services and these Legal Terms.

You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to

use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions

in any manner contemplated by the Services and these Legal Terms.

Your Contributions are not false, inaccurate, or misleading.

Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes,

chain letters, spam, mass mailings, or other forms of solicitation.

Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous,

slanderous, or otherwise objectionable (as determined by us).

Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.

Your Contributions are not used to harass or threaten (in the legal sense of those terms)

any other person and to promote violence against a specific person or class of people.

Your Contributions do not violate any applicable law, regulation, or rule.

Your Contributions do not violate the privacy or publicity rights of any third party.

Your Contributions do not violate any applicable law concerning child pornography, or otherwise

intended to protect the health or well-being of minors.

Your Contributions do not include any offensive comments that are connected to race, national origin,

gender, sexual preference, or physical handicap.

Your Contributions do not otherwise violate, or link to material that violates, any provision of these Legal Terms,

or any applicable law or regulation.

Any use of the Services in violation of the foregoing violates these

Legal Terms and may result in, among other things, termination or suspension of your rights to use the Services.

10. CONTRIBUTION LICENSE

By posting your Contributions to any part of the Services or making Contributions accessible to the Services by linking your

account from the Services to any of your social networking accounts, you automatically grant, and you represent and warrant

that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free,

fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store,

cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions

(including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare

derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing.

The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name,

company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal

and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have

not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any

intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or

representations in your Contributions provided by you in any area on the Services. You are solely responsible for your

Contributions to the Services and you expressly agree to exonerate us from any and all responsibility and to refrain from any

legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion,

(1) to edit, redact, or otherwise change any Contributions;

(2) to re-categorize any Contributions to place them in more appropriate locations on the Services; and

(3) to pre-screen or delete any Contributions at any time and for any reason, without notice.

We have no obligation to monitor your Contributions.

11. GUIDELINES FOR REVIEWS

We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria:

(1) you should have firsthand experience with the person/entity being reviewed;

(2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language;

(3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age,

marital status, sexual orientation, or disability;

(4) your reviews should not contain references to illegal activity;

(5) you should not be affiliated with competitors if posting negative reviews;

(6) you should not make any conclusions as to the legality of conduct;

(7) you may not post any false or misleading statements; and

(8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews,

even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our

opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses

resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid,

assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or

distribute all content relating to review.

12. MOBILE APPLICATION LICENSE

Use License

If you access the Services via the App, then we grant you a revocable, non-exclusive, non-transferable, limited right to install

and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices

strictly in accordance with the terms and conditions of this mobile application license contained in these Legal Terms. You shall not:

(1) except as permitted by applicable law, decompile, reverse engineer, disassemble, attempt to derive the source code of, or decrypt the App;

(2) make any modification, adaptation, improvement, enhancement, translation, or derivative work from the App;

(3) violate any applicable laws, rules, or regulations in connection with your access or use of the App;

(4) remove, alter, or obscure any proprietary notice (including any notice of copyright or trademark) posted by us or the licensors of the App;

(5) use the App for any revenue-generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended;

(6) make the App available over a network or other environment permitting access or use by multiple devices or users at the same time;

(7) use the App for creating a product, service, or software that is, directly or indirectly, competitive with or in any way a substitute for the App;

(8) use the App to send automated queries to any website or to send any unsolicited commercial email; or

(9) use any proprietary information or any of our interfaces or our other intellectual property in the design, development,

manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Apple and Android Devices

The following terms apply when you use the App obtained from either the Apple Store or Google Play (each an "App Distributor") to access the Services:

(1) the license granted to you for our App is limited to a non-transferable license to use the application on a device that utilizes the Apple iOS or

Android operating systems, as applicable, and in accordance with the usage rules set forth in the applicable App Distributor’s terms of service;

(2) we are responsible for providing any maintenance and support services with respect to the App as specified in the terms and

conditions of this mobile application license contained in these Legal Terms or as otherwise required under applicable law,

and you acknowledge that each App Distributor has no obligation whatsoever to furnish any maintenance and support services with respect to the App;

(3) in the event of any failure of the App to conform to any applicable warranty, you may notify the applicable

App Distributor, and the App Distributor, in accordance with its terms and policies, may refund the purchase price, if any,

paid for the App, and to the maximum extent permitted by applicable law, the App Distributor will have no other

warranty obligation whatsoever with respect to the App;

(4) you represent and warrant that

(i) you are not located in a country that is subject to a US government embargo, or

that has been designated by the US government as a "terrorist supporting" country and

(ii) you are not listed on any US government list of prohibited or restricted parties;

(5) you must comply with applicable third-party terms of agreement when using the App, e.g., if you have a VoIP application,

then you must not be in violation of their wireless data service agreement when using the App; and

(6) you acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this

mobile application license contained in these Legal Terms, and that each App Distributor will have the right

(and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license

contained in these Legal Terms against you as a third-party beneficiary thereof.

13. SOCIAL MEDIA

As part of the functionality of the Services, you may link your account with online accounts you have with third-party

service providers (each such account, a "Third-Party Account") by either:

(1) providing your Third-Party Account login information through the Services; or

(2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your

use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login

information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions

that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any

usage limitations imposed by the third-party service provider of the Third-Party Account.

By granting us access to any Third-Party Accounts, you understand that

(1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your

Third-Party Account (the "Social Network Content") so that it is available on and through the Services via your account,

including without limitation any friend lists and

(2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link

your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings

that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may

be available on and through your account on the Services.

Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is

terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Services.

You will have the ability to disable the connection between your account on the Services and your Third-Party Accounts at any time.

PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY

ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.

We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality,

or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we

may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile

device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered

to use the Services. You can deactivate the connection between the Services and your Third-Party Account by contacting

us using the contact information below or through your account settings (if applicable). We will attempt to delete any information

stored on our servers that was obtained through such a Third-Party Account, except the username and profile

picture that become associated with your account.

14. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site or App) links to other websites ("Third-Party Websites") as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ("Third-Party Content"). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

15. ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Services, such as sidebar advertisements or banner advertisements. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

16. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

(1) monitor the Services for violations of these Legal Terms;

(2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation,

reporting such user to law enforcement authorities;

(3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible)

any of your Contributions or any portion thereof;

(4) in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and

content that are excessive in size or are in any way burdensome to our systems; and

(5) otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

17. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy.

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United States. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the

United States, and you expressly consent to have your data transferred to and processed in the United States.

18. COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney.

19. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

20. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

21. GOVERNING LAW

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Florida applicable to

agreements made and to be entirely performed within the State of Florida, without regard to its conflict of law principles.

22. DISPUTE RESOLUTION

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below)

will be finally and exclusively resolved by binding arbitration.

YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL.

The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in United States, Florida. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Florida, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.

In no event shall any Dispute brought by either Party related in any way to the Services be commenced more than one

(1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law,

(a) no arbitration shall be joined with any other proceeding;

(b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and

(c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration:

(a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party;

(b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and

(c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

23. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

24. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY

(1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS,

(2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES,

(3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL

INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN,

(4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES,

(5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR

(6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

25. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

26. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of:

(1) your Contributions;

(2) use of the Services;

(3) breach of these Legal Terms;

(4) any breach of your representations and warranties set forth in these Legal Terms;

(5) your violation of the rights of a third party, including but not limited to intellectual property rights; or

(6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

27. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

28. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services,

satisfy any legal requirement that such communication be in writing.

YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES.

You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction

which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

29. SMS TEXT MESSAGING

Opting Out

If at any time you wish to stop receiving SMS messages from us, simply reply to the text with "STOP.” You may receive an SMS message confirming your opt out.

Message and Data Rates

Please be aware that message and data rates may apply to any SMS messages sent or received. The rates are determined by your carrier and the specifics of your mobile plan.

Support

If you have any questions or need assistance regarding our SMS communications, please contact us on our support page at

https://melodiesbusinesssolutions.com/support.

or call us Toll Free at 1 (866) 986-4627(4MBS) or local (Florida) (501) 531-4627(4MBS)

30. CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

31. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

32. ACCOUNT TRANSFER AND USAGE RESTRICTIONS

Non-transferability of Account:

Each account created with Melodies Business Solutions is personal to the account holder and is non-transferable under any circumstances. Account holders are prohibited from transferring, assigning, selling, or otherwise disposing of their accounts to other persons or entities, including but not limited to other agencies or accounts, without the express written consent of Melodies Business Solutions.

Restrictions on Content and Material:

All content, data, and material generated, stored, or processed within Melodies Business Solutions, including but not limited to reports, graphics, documents, and other intellectual property, cannot be transferred or used outside of the designated Melodies Business Solutions account, except as expressly permitted by these terms or as otherwise authorized in writing by Melodies Business Solutions. This restriction aims to protect the proprietary and confidential nature of the services and material available through Melodies Business Solutions.

Exclusion of Contact Data:

Notwithstanding the above, contact data such as names, phone numbers, emails, and other related contact information may be exported or transferred from Melodies Business Solutions, provided that such actions comply with applicable privacy laws and Melodies Business Solutions’s privacy policy. This exclusion is intended to facilitate legitimate business communications without contravening the account and content usage restrictions herein.

Consequences of Unauthorized Transfer:

Any unauthorized attempt to transfer an account or its associated contents may result in immediate termination of the account, legal action, and other remedies available to Melodies Business Solutions under applicable law. By creating an account with Melodies Business Solutions, you acknowledge and agree to adhere to these terms and conditions, which are designed to ensure the integrity and security of the services provided by Melodies Business Solutions.

33. PHONE MESSAGING POLICY

All messaging transmitted via the Melodies Business Solutions platform, regardless of use case or phone number type (e.g., long code or toll-free), must comply with Application-to-Person (A2P) messaging standards. All A2P messages originating from the system are subject to this Messaging Policy, which includes the following rules and prohibitions:

Consent (“opt-in”): Consent cannot be bought, sold, or exchanged. For example, you cannot obtain the consent of message recipients by

purchasing a phone list from another party. SMS should only be sent to opted-in contacts.

Revocation of Consent (“opt-out”): The initial message sent to an individual must include language such as “Reply STOP to unsubscribe,” or an equivalent,

so individuals have the ability to revoke consent at any time by replying with a standard opt-out keyword.

Sender Identification: Every initial message must clearly identify you (the party that obtained the opt-in from the recipient) as the sender,

except in follow-up messages of an ongoing conversation.

Messaging Usage: You should not send messages related to alcohol, firearms, gambling, tobacco, or other adult content.

Filtering Evasion: We do not allow content designed to evade detection by unwanted messaging detection and prevention mechanisms. This includes intentionally misspelled words or non-standard opt-out phrases created to evade these mechanisms. We do not permit snowshoeing, which is spreading similar or identical messages across many phone numbers to evade unwanted messaging detection and prevention mechanisms.

This policy applies to all customers using Melodies Business Solutions' phone messaging services to safeguard their messaging capabilities and services.

How We Handle Violations

When we identify a violation of these principles, we will, where possible, work with customers in good faith to get them back into compliance with the messaging policy. However, to protect the continued ability of all our customers to freely use messaging for legitimate purposes, we reserve the right to suspend or remove access to the platform for customers or customers’ end users who are not complying with the Messaging Policy or following applicable laws or communications industry guidelines and standards, in some instances with limited notice in the case of serious violations of this policy.

SMS Ramp-Up Model (V2)

Starting February 1st, 2024, all accounts created under Melodies Business Solutions Phone will have an 8-level ramp

instead of the 7-day ramp with a lower limit.

Below is the table detailing the ramp:

How it Works:

This ramp does not start on the signup date;

it starts on the day the first successful SMS message is sent.

All accounts start at Level 1, enabling them to send 100 SMS within 24 hours.

To increase sending limits, the account must send the full level sending limit within a 24-hour window.

After sending the full level sending limit within 24 hours, the account will be temporarily restricted from sending SMS for the next 24 hours.

During this temporary restriction, SMS sending is disabled.

After 24 hours, the temporary restriction will be removed, and the account will unlock the next level sending limit, increasing their sending limit.

Example:

A new account will start at Level 1 with a sending limit of 100 SMS within 24 hours.

To unlock Level 2, the account must send 100 SMS within 24 hours.

After sending 100 SMS within 24 hours, the account will be temporarily restricted from sending SMS for 24 hours.

After 24 hours, SMS sending will be allowed again, and the account will unlock Level 2 with a sending limit of 250.

This process continues until Level 8, which allows for sending 3000+ SMS.

FAQs on SMS Ramp-Up Model

Can I change or remove this ramp-up model?

No. Previously, agencies could change the SMS limit within the ramp or post-ramp period.

That capability has been removed.

Do one-to-one and missed call text back SMS count toward my daily limit sending?

Yes. Previously, one-to-one messages and missed call text back messages were not counted as part of the day’s total message; this will be counted henceforth.

Can I send one-to-one messages during the 24-hour temporary sending restriction after reaching my level limit?

No. Previously, when a location was temporarily restricted, one-to-one messages were allowed. That capability has been removed.

Why the Change?

Melodies Business Solutions' phone policy was implemented to:

Avoid SMS spam blasts from fake signups. New accounts on Melodies Business Solutions Phone will follow the Ramp-Up Model.

Avoid getting accounts blocked due to suspicious activity.

Avoid legal actions due to increased spamming to non-consenting customers. Only bulk SMS sending will have daily limitations to avoid

account suspension due to non-compliant messaging activity.

Error Screens or Notifications During a Violation:

Conversation Error:

You have exceeded your SMS sending limit.

Bulk Action:

You are allowed to send 5000 message(s) in a day. You have already sent 5000 message(s).

If you wish to proceed, 1 Message(s) will be failed.

Spam Message Handling

Each message sent from the account ends up with one of the following four statuses:

Sent: The messages for which we did not receive a response from the carrier can be in any of the statuses below.

Delivered: The messages successfully delivered to the contact.

Failed: The messages canceled or not sent to the carrier to forward to the contact.

Undelivered: The messages sent were suspicious or did not fulfill the messaging policy.

As part of this feature, we will only consider undelivered messages. All undelivered messages will have a particular error code stored at each message level.

We will use these codes to enable Temporary/Permanent DND at a contact level, preventing new SMSs from being sent to them and increasing your deliverability rate.

The table below summarizes the undelivered SMS error codes, their descriptions, and the relevant remediation measures:

Temporary DND: The DND set at a contact level can be revoked by the agency or location.

Permanent DND: The DND set at the contact level cannot be revoked by the agency or location as the contact is incapable

of receiving the message or has opted out of receiving messages.

Opt-Out Keyword: Individuals must have the ability to revoke consent at any time by replying with a standard opt-out keyword like STOP,

Unsubscribe, etc. In this case, a permanent DND will be enabled at the contact level.

Advantages:

This will restrict the location from sending SMS to non-relevant contacts, eventually increasing the

deliverability rate and decreasing the possibility of getting blocked.

Locations will only send messages to contacts who have opted in.

Spam Messaging Error Screens:

Conversation: Cannot send messages as DND is active for SMS.

Bulk Action: All SMS sent via features like workflow and bulk SMS will

automatically skip the DND-marked contacts from the sender list.

How to Revoke the DND for a Contact:

For Temporary DND, go to the contact details and remove the DND flag.

For Permanent DND, you cannot revoke it from the UI. To revoke the permanent DND, request the contact to send a reply

with the "START," "YES," or "UNSTOP" keywords to the number. This should automatically remove the DND from the contact.

Note: If the START keyword does not revoke the DND and incoming/outgoing messages still fail, please raise a support ticket.

Opt-Out Language Addition

Consent for sending communications cannot be bought; it must be obtained explicitly from the user. Each initial message sent out by the

company to an end-user must include two mandatory pieces of information: Sender ID and opt-out language.

Opt-Out Language: The end user should have the capability to remove consent at any time. Each initial message should include opt-out keywords

like STOP, UNSUBSCRIBE, etc. We will additionally add the opt-out language: “Reply STOP to unsubscribe.”

Note: The “Opt-out message” feature is applicable to bulk actions (Bulk SMS), workflows, and campaigns, but not to one-on-one conversations unless it is

the first text being sent to a new contact who has never sent a text to the Melodies Business Solutions phone number before.

Sender Information Addition

Consent for sending communications cannot be bought; it must be obtained explicitly from the user. Each initial message sent out by the

company to an end-user must include two mandatory pieces of information: Sender ID and opt-out language.

Sender ID: Every message you send must clearly identify you (the party that obtained the opt-in from the recipient) as the sender, except in follow-up messages of an ongoing conversation. We will additionally add the sender info: “Thanks, .”

Note: The “Sender ID” feature is only applicable to bulk actions (Bulk SMS), workflows, and campaigns, and not to one-on-one conversations.

Error and Opt-Out Rate Monitoring

We focus on helping our customers deliver trusted communications. To ensure that the carrier does not block or suspend the account permanently

based on bad usage, we will monitor the delivery rate of the overall account and take proactive measures to keep the delivery rate in check:

Violation Email: We will send a notification email when the account hits an error rate of 8% and an opt-out rate of 1%.

Temporary Account Restriction: We will send a suspension email when the account hits an error rate of 12.5% and an opt-out rate of 2.5%.

Note: When the account hits the temporary suspension, all upcoming outbound SMS will fail until 00:00 AM UTC.

What to Do When You Receive a Violation Email:

Stop all workflows, campaigns, triggers, and/or bulk actions to contacts who have not explicitly opted in to receive messages from the account.

Enable and customize the opt-out language and Sender ID message as per your use case to prevent upcoming messages from being flagged.

Discuss with your client to ensure no bulk communication, message blasts, or cold prospecting message campaigns are sent in the near future before replying to the support ticket.

Error and Opt-Out Rates:

High Opt-Out Rate: Indicates that contacts receiving your messages have objected, generated complaints, or marked your SMS as spam. A good opt-out rate is typically 0—1%. Once the opt-out rate hits 2%, the account will be locked for sending text messages for 24 hours.

High Delivery Error Rate: Indicates sending SMS to contacts that are no longer in service, unreachable, or using a non-SMS-capable device such as a landline.

This may also mean external carrier filters are refusing to deliver your SMS due to past bad sending behavior. A good error rate is typically 0—6%.

Once the error rate hits 12%, the account will be locked for sending text messages for 24 hours.

How to Remove Account Suspension Early:

The account suspension will be lifted in 24 hours. If the account is permanently suspended, refer to the article "Why is your account suspended?" to unsuspend the account.

Note: One-on-one conversations, test SMS, resend messages, and missed call text back are allowed even if the account is suspended.

FAQs:

How often does the SMS limit last? The SMS limit refreshes every 24 hours. For new accounts, the increments increase daily according to the ramp-up table.

After the 8th day, the SMS limit is capped at 5000 per day.

Can I send more than 5000 SMS per day? Once your location(s) hit the 8th-day mark (5000 SMS per day), you may request a limit extension from support.

What happens when we hit our daily limit? Can we respond to SMS if a lead replies? No. The SMS daily limits affect all messaging activities, including manual SMS in conversations, automation within workflows, and bulk actions.

Can we undo the DND option in bulk? No, this prevents sending SMS in bulk again after DND is enabled for the contacts.

Does the auto-append Sender ID and Opt-Out Language feature apply to every first text of workflow or manual SMS? This feature is only applicable to

bulk actions (Bulk SMS) and not to one-on-one conversations, workflows, or campaigns.

34. ADDITIONAL CHARGES FOR USAGE-BASED SERVICES

1. Making Calls:

Subscribers will incur a charge of $0.0147 per minute for making calls through the service.

2. Receiving Calls:

Subscribers will incur a charge of $0.0089 per minute for receiving calls through the service.

3. Text Messages:

Subscribers will incur a charge of $0.0083 per segment (1 segment is equal to an SMS of 160 characters) sent as a text message through the service.

4. WhatsApp Messages:

Subscribers will incur a charge of $0.0777 per conversation through the service.

5. Premium Triggers & Actions (gold crown):

Subscribers will incur a charge of $0.0105 per trigger and action used in the premium category.

6. Email Verification:

Subscribers will incur a charge of $0.002625 per email verification conducted through the service.

7. Emails:

Subscribers will incur a charge of $0.000709 for each email sent through the service.

8. Content Ai:

Subscribers will incur a charge of $0.0945 for every 1000 words and $0.063 per image processed by the Content Ai service.

9. Workflow Ai:

Subscribers will incur a charge of $0.0315 for each GPT4 workflow and $0.01575 for each GPT 3.5 workflow executed by the Workflow Ai service.

10. Conversation Ai:

Subscribers will incur a charge of $0.021 for each message processed by the Conversation Ai service.

11. Review Ai:

Subscribers will incur a charge of $0.084 for each review response generated by the Review Ai service.

Please be aware that all charges listed are exclusive of any applicable taxes or surcharges. Rates may differ as per region and number type.

Usage fees will be billed as the usage occurs and are subject to change with prior notice in accordance with the

General Terms and Conditions of the service agreement.

35. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services,

please either contact us using our online page at

https://melodiesbusinesssolutions.com/support

or write to us at Melodies Business Solutions

1025 E. Hallandale Blvd Unit 15-911, Hallandale, Florida, 33009.

or call us Toll Free at 1 (866) 986-4627(4MBS) or local (Florida) (501) 531-4627(4MBS)

END-USER LICENSE AGREEMENT

DISCLAIMER POLICY

ACCEPTABLE USE POLICY

COOKIE POLICY